At Far East Vacation, we are dedicated to offering our customers the best service and the highest level of support on your vacation to Vietnam, Cambodia, Laos and Myanmar (Burma). With our team’s strong experience and 03 offices in Vietnam, Cambodia, Myanmar, there is no better travelling companion than Far East Vacation.
Our commitment to you:
1. Quality Control
Traveler satisfaction is our number one priority and we pay close attention to every detail when organizing our tours to ensure the high standards Far East Vacation is renowned for are met. We regularly send "quality control" personnel, disguised as normal travelers, to accompany our tours, to collect accurate quality reports of our hotels, buses and guides.
2. Our tailor-made itineraries
A full plan of the perfect tour to suit your exact needs and budget.
3. A timely response
We know that a fast response is imperative for success in our industry, and as your travel partners on the ground we are committed to getting back to every request within 1-12 hours.
4. High quality service on the ground
We are committed to providing the highest quality of service possible in our Myanmar destination, focusing on all the details and your satisfaction from the design of the tour to the operation on spot. And to constantly improve our services, we continually monitor the satisfaction levels.
5. Staffs who are consultative
Through training, regular inspections and a strong service culture, our friendly travel consultants are capable and willing to make suggestions and give you qualified advice rather than simply process reservations.
6. A direct line to our Sales Director
All our clients receive contact details of our expatriate general managers who are always available and happy to solve any problems that may arise during the booking process or when clients are in the tour.
7. Specialized teams and personal service
We have developed small specialized teams to handle each market segment and group of clients to deliver the personal service you deserve. Each destination has a department or designated person to handle classic, adventure, luxury or responsible travel requests.
8. An investment in product development
In each destination we have a specialist Product Team to ensure that our product offerings are the most creative and up-to-date. This includes negotiating the best rates with preferred hotels and ensuring our tariff is comprehensive.
9. Well trained travel consultant
In conjunction with one of Southeast Asia's premier training organizations, we have developed our own comprehensive training programs that ensure our travel consultants are the best and most professional in the business.
10. Our responsibility and ethnics
Far East Vacation promotes and practices sustainable and ethical tourism wherever we go. We work hard to empower local communities and ensure that both they and our customers benefit from the tours we run.