Responsibilities and Duties:

• Interact with customers via a variety of channels including but not limited to Email, Phone, Social Media and Online Chat.
• Support and resolve inquiries for customers.
• Handle complains and emergency issues for customers before, during and after their trips.
• Work with our partners and suppliers (if needed) to ensure quality services and resolve customers’ inquiries
• Work with our internal Operation, Reservation, Accountant and Marketing teams to resolve customers’ inquiries.
• Conduct Service Quality Inspection on our suppliers’ operation sites.
• Fulfill other requests as assigned by managers.

Requirements

• Bachelor Degree from majors related to Communication, Journalist and English.
• Have experience with interacting and supporting customers.
• Advanced English skill both verbally and non-verbally.
• Proactive and fast-thinking.
• Be accommodative, persevere, and flexible in handling tasks.
• Stay professional all the time.
• High tolerance for pressure at work.

Benefits:

• Competitive Salary, to be discussed during interview.
• Monthly parking.
• Education courses for improving skills.
• Occasional Bonus.
• Allowances.
• Health care package.
• Holidays and Time Off according to the laws and company’s policies.
• Opportunity for travelling and team building events.
• Other policies in according to the rules of company and labor laws.
• Other regulations in accordance with the company and labor laws.
• Energetic, young and professional work environment.

How to Apply
Please send your cv/resume to hr@fareastvacation.com. Application should include:

• CV/Resume (Required).
• Certificates, Degrees (If applicable).

*Please note that company will only reach out to qualified candidates.