Customer Relationship Executive

Full-time | Customer Service

Responsibilities and Duties:

  • Interact with customers via a variety of channels including but not limited to Email, Phone, Social Media and Online Chat.
  • Support and resolve inquiries for customers.
  • Handle complains and emergency issues for customers before, during and after their trips.
  • Work with our partners and suppliers (if needed) to ensure quality services and resolve customers’ inquiries
  • Work with our internal Operation, Reservation, Accountant and Marketing teams to resolve customers’ inquiries.
  • Conduct Service Quality Inspection on our suppliers’ operation sites.
  • Fulfill other requests as assigned by managers.

Requirements

  • Bachelor Degree from majors related to Communication, Journalist and English.
  • Have experience with interacting and supporting customers.
  • Advanced English skill both verbally and non-verbally.
  • Proactive and fast-thinking.
  • Be accommodative, persevere, and flexible in handling tasks.
  • Stay professional all the time.
  • High tolerance for pressure at work.

Benefits:

  • Competitive Salary, to be discussed during interview.
  • Monthly parking.
  • Education courses for improving skills.
  • Occasional Bonus.
  • Allowances.
  • Health care package.
  • Holidays and Time Off according to the laws and company’s policies.
  • Opportunity for travelling and team building events.
  • Other policies in according to the rules of company and labor laws.
  • Other regulations in accordance with the company and labor laws.
  • Energetic, young and professional work environment.

How to Apply
Please send your cv/resume to hr@fareastvacation.com. Application should include:

  • CV/Resume (Required).
  • Certificates, Degrees (If applicable).

*Please note that company will only reach out to qualified candidates.

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