Far East Vacation is a travel company, operating group and private tours to various Asia countries. We pride ourselves in providing 5-star customer experience and are looking for like-minded individuals.

 What You Will Do

• Interact with customers via phone, emails, or VoIP applications to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and redirect to the Reservation Manager.
• Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources.
• Follow standard processes and procedures, ensuring smooth and error-free reservation process for passengers.
• Develop and maintain a positive client relationship by providing routine follow-up customer service calls.
• Develop constructive and cooperative working relationships with those on your team, as well as cross functionally.
• Answer customers’ email when they have questions or inquiry.

Who You Are

• University Graduate with international experience being an advantage.
• Excellent English listening and speaking skills are essential; and the ability to ask probing questions, understand concerns, and overcome objections.
• Proficient MS Office.
• Excellent time management and organizational skills with the ability to priorities and multitask to operate within a fast-changing environment.
• Possess strong work ethic, self-motivated, punctual and reliable.
• Due to the nature of the travel industry, able to attend to urgent customer requests outside of working hours.
• High sense of teamwork and adaptability.
• Good eyes for details.
• Knowledge and experience of customer service highly preferred.

Benefits:

• Competitive Salary, to be discussed during interview.

Monthly parking

• Education courses for improving skills.
• Occasional Bonus.
• Allowances.
• Health care package.
• Holidays and Time Off according to the laws and company’s policies.
• Opportunity for travelling and team building events.
• Other policies in according to the rules of company and labor laws.
• Other regulations in accordance with the company and labor laws.
• Energetic, young and professional work environment.

How to Apply
Please send your cv/resume to [email protected]. Application should include:

• CV/Resume (Required).
• Certificates, Degrees (If applicable).

*Please note that company will only reach out to qualified candidates.