Reservation Executive

Full-time | Reservation

Far East Vacation is a travel company, operating group and private tours to various Asia countries. We pride ourselves in providing 5-star customer experience and are looking for like-minded individuals.

 What You Will Do

  • Interact with customers via phone, emails, or VoIP applications to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather customer’s information and redirect to the Reservation Manager.
  • Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources.
  • Follow standard processes and procedures, ensuring smooth and error-free reservation process for passengers.
  • Develop and maintain a positive client relationship by providing routine follow-up customer service calls.
  • Develop constructive and cooperative working relationships with those on your team, as well as cross functionally.
  • Answer customers’ email when they have questions or inquiry.

Who You Are

  • University Graduate with international experience being an advantage.
  • Excellent English listening and speaking skills are essential; and the ability to ask probing questions, understand concerns, and overcome objections.
  • Proficient MS Office.
  • Excellent time management and organizational skills with the ability to priorities and multitask to operate within a fast-changing environment.
  • Possess strong work ethic, self-motivated, punctual and reliable.
  • Due to the nature of the travel industry, able to attend to urgent customer requests outside of working hours.
  • High sense of teamwork and adaptability.
  • Good eyes for details.
  • Knowledge and experience of customer service highly preferred.

Benefits:

  • Competitive Salary, to be discussed during interview.

Monthly parking

  • Education courses for improving skills.
  • Occasional Bonus.
  • Allowances.
  • Health care package.
  • Holidays and Time Off according to the laws and company’s policies.
  • Opportunity for travelling and team building events.
  • Other policies in according to the rules of company and labor laws.
  • Other regulations in accordance with the company and labor laws.
  • Energetic, young and professional work environment.

How to Apply
Please send your cv/resume to hr@fareastvacation.com. Application should include:

  • CV/Resume (Required).
  • Certificates, Degrees (If applicable).

*Please note that company will only reach out to qualified candidates.

APPLY FOR THIS POSITION

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