Position Purpose
To receive and ensure the high quality of services to our clients from the Reservation & Sales Department.

Daily Purchasing

• Making purchasing orders for requested bookings.
• Only use approved list of suppliers to book services.
• Maintain the effective relationship with suppliers.
• Suggest new & potential suppliers to Team Leader.

Database Management

• Process all bookings in BRS system.
• Ensure the correct price services to the contractual prices in system.
• Responsible for obtaining & updating feedback in to system.

Booking Management

• Operate the tour 100% to booking process.
• Allocate guides for bookings effectively.
• Tour briefing to assigned guides.
• Handle immediately booking issues & other booking inquiries in 24 hours.

Brand & Quality Control

• Ensure Guides & Drivers & Suppliers comply with SLA (75%).
• Collect feedbacks from Guides & Leaders.
• Monthly mystery checks.
• Monthly inspections.
• Report issues to Team Leader.

Company profitability

• All tours are operated within or under budget (negotiate rates where feasible, for eg. group tours, MICE etc.

Implement standards

• Implement approved policies, standards and procedures.

Skill And Attributes

• High standards of customer service and excellent communication skills.
• Problem solving and decision making capacities.
• Ability to work under pressure and juggle multiple tasks.
• A willingness and enthusiasm to travel regularly.
• Available on mobile phone 24 hours as working requirement.

Qualifications And Experience

• Fluent in English.
• A workable knowledge of Microsoft Word and Excel software.
• 02-year experience as a tour operator/reservation in travel industry.

Other Requirements

• To attend Operations meeting.
• Attend Operations functions outside office hours as required.
• To travel as required.
• Be on call with mobile phone 24 hours per day.

Benefits

• Competitive Salary, to be discussed during interview.
• Monthly parking.
• Education courses for improving skills.
• Occasional Bonus.
• Allowances.
• Health care package.
• Holidays and Time Off according to the laws and company’s policies.
• Opportunity for travelling and team building events.
• Other policies in according to the rules of company and labor laws.
• Other regulations in accordance with the company and labor laws.
• Energetic, young and professional work environment.

How to apply

Please send your cv/resume to [email protected] Application should include:

• CV/Resume (Required).
• Certificates, Degrees (If applicable).

*Please note that company will only reach out to qualified candidates.