Operation Executive

Full-time | Operation

Position Purpose
To receive and ensure the high quality of services to our clients from the Reservation & Sales Department.

Daily Purchasing

  • Making purchasing orders for requested bookings.
  • Only use approved list of suppliers to book services.
  • Maintain the effective relationship with suppliers.
  • Suggest new & potential suppliers to Team Leader.

Database Management

  • Process all bookings in BRS system.
  • Ensure the correct price services to the contractual prices in system.
  • Responsible for obtaining & updating feedback in to system.

Booking Management

  • Operate the tour 100% to booking process.
  • Allocate guides for bookings effectively.
  • Tour briefing to assigned guides.
  • Handle immediately booking issues & other booking inquiries in 24 hours.

Brand & Quality Control

  • Ensure Guides & Drivers & Suppliers comply with SLA (75%).
  • Collect feedbacks from Guides & Leaders.
  • Monthly mystery checks.
  • Monthly inspections.
  • Report issues to Team Leader.

Company profitability

  • All tours are operated within or under budget (negotiate rates where feasible, for eg. group tours, MICE etc.

Implement standards

  • Implement approved policies, standards and procedures.

Skill And Attributes

  • High standards of customer service and excellent communication skills.
  • Problem solving and decision making capacities.
  • Ability to work under pressure and juggle multiple tasks.
  • A willingness and enthusiasm to travel regularly.
  • Available on mobile phone 24 hours as working requirement.

Qualifications And Experience

  • Fluent in English.
  • A workable knowledge of Microsoft Word and Excel software.
  • 02-year experience as a tour operator/reservation in travel industry.

Other Requirements

  • To attend Operations meeting.
  • Attend Operations functions outside office hours as required.
  • To travel as required.
  • Be on call with mobile phone 24 hours per day.

Benefits

  • Competitive Salary, to be discussed during interview.
  • Monthly parking.
  • Education courses for improving skills.
  • Occasional Bonus.
  • Allowances.
  • Health care package.
  • Holidays and Time Off according to the laws and company‚Äôs policies.
  • Opportunity for travelling and team building events.
  • Other policies in according to the rules of company and labor laws.
  • Other regulations in accordance with the company and labor laws.
  • Energetic, young and professional work environment.

How to apply

Please send your cv/resume to hr@fareastvacation.com. Application should include:

  • CV/Resume (Required).
  • Certificates, Degrees (If applicable).

*Please note that company will only reach out to qualified candidates.

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